How to Reduce Call Centre Turnover with Safety-First Recruitment
High turnover in call centres is a costly challenge, with replacement costs averaging $5,000–$15,000 per agent. Sales agents are the frontline of customer experience, retaining friendly, high-performing talent is critical. Burnout, stress, and mismatched hires often drive turnover, but a safety-first recruitment approach can make all the
difference. CPJ Canada Prime Jobs offers a proven strategy to reduce call centre turnover through smart hiring and ongoing support. Here’s how.
Recruit Candidates with Resilience and Team Spirit
Turnover often stems from hiring agents who lack the personality or resilience for highvolume call environments. CPJ’s rigorous assessments evaluate interpersonal skills, stress management, and team orientation, ensuring candidates are friendly, quick learners. Our English proficiency tests guarantee clear communication, while tech checks confirm compatibility with remote setups, reducing early dropouts.
Use an Employer Portal for Precision Hiring
Manual recruitment processes lead to mismatched hires, a key driver of turnover. CPJ’s employer portal, with 40+ customizable filters, lets you select candidates with sales experience, strong typing skills (25+ wpm), and availability for specific shifts.
Prioritize Mental Health with Ongoing Training
CPJ emphasizes mental health support to reduce workplace stress, a principle we apply to call centre roles. Our candidates receive pre-training in stress management and customer engagement, equipping them to handle high call volumes without burnout. Post-hiring, CPJ offers ongoing resources, such as workshops on work-life balance, This holistic approach boosts retention and enhances agent performance.
Build a Culture of Retention with Compliance and Support
CPJ’s safety-first philosophy extends to fostering a supportive work environment. Our candidates are trained to thrive in fast-paced settings, and our post-hiring support includes accommodation strategies for stress-related challenges. By reducing turnover, CPJ helps your organization maintain consistent customer experiences and take on 20% more work.
Transform Your Call Centre with CPJ
Reducing turnover isn’t just about hiring—it’s about hiring right. CPJ Canada Prime Jobs delivers sales agents who are resilient, skilled, and ready to grow with your organization. Our safety-first recruitment, powered by a cutting-edge employer portal all ensures your team stays strong.